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Managing COVID-19 at Your Clinic
Advice from Louisiana Providers on How to Manage COVID-19
Well-Ahead Louisiana conducted phone interviews with hospitals and clinics to understand how they are managing the COVID-19 situation. Below are some tips they have found successful implementing in their facility.
Personal Protective Equipment
Personal protective equipment (PPE) conservation measures should be preemptively taken.
Educate staff on how and when to use PPE.
Send PPE to a secure central area and distribute to sites as needed.
Staff to conduct weekly count of PPE to preempt any shortages.
Frequent communication is vital and should include multiple daily huddles.
Communicate with residents and staff about why and how protocol is changing before implemented to reduce anxiety and confusion.
Regular check-ins with leadership to respond to staff questions. Move all other in-person meeting to virtual meetings where possible.
Regular check-ins with department leads to share updates, such as PPE inventory and COVID 19 test numbers.
Allow staff to schedule confidential behavioral health visits as needed.
Set COVID-19 lead/team who will stay informed of evolving evidence-based practice.
Have a team member responsible for staying abreast of best practices to share with providers and staff.
Prepare process for isolating COVID-19 patients early. All preparation should start as soon as possible.
Designate an elevator, waiting room and exam rooms for symptomatic patients.
Set up isolation rooms for those with symptoms.
Post notice on the door with COVID-19 General Information Line 1-855-523-2652 for symptomatic patients to call to coordinate testing.
Sites should start screening all individuals entering their facilities as soon as possible.
Proactively restrict entrances and have dedicated staff to screen everyone coming into site for COVID-19 symptoms. Screening should be done prior to entering the building.
Create a triage protocol for phone calls to decide if a patient needs to come in. All non-essential visits are done by phone or postponed.
Innovative, rapid improvement cycles must be in place.
Implement telehealth only days.
Cross train staff for redundancies in the event of staff illness.
Clinic manager assigns each staff member a section of the building to sanitize.