Culture of Improvement

Staff Training and Resources for Enhancing Patient Care

Healthcare professionals work every day to provide the highest quality of care for their patients. By cultivating a culture of improvement at your facility, you can enhance patient experiences and outcomes. 

Quality improvement (QI) is an ongoing process that requires staff training, resources and a commitment to continuously work toward enhancing patient care. Your team should work together to build a framework with a detailed, measurable process.

  1. Identify areas of improvement: review patient population and practice operations to identify challenges
  2. Develop measurable reports: identify characteristics of the process that can be measured, analyzed, improved and controlled
  3. Create a plan: ensure your team understands how data is entered, what data is available and how to run a report from your system
  4. Implement the plan: follow the process you’ve created and document results
  5. Observe the outcomes: review data tracked to identify successes and challenges
  6. Act on what you learned: optimize your process based on the results of your findings

In addition to enhancing patient experiences and outcomes, quality improvement processes reduce the per capita cost of care and improves provider experience. Well-Ahead can help you apply the QI framework above to several interventions that lead to improvements in chronic disease outcomes.


  • The Basics of Quality Improvement: The American Academy of Family Physicians (AAFP) provides the basics of quality improvement and the benefits of implementing processes within your clinical setting.
  • Implementing Process Improvement: The Agency for Healthcare Research and Quality (AHRQ) provides steps on how to implement quality improvement at your clinic and includes links to common quality improvement models.
  • How to Approach Quality Improvement?: The Agency for Healthcare Research and Quality (AHRQ) provides a comprehensive overview of quality improvement compiled and published by the US Health and Human Services Health Resources and Services Administration (HRSA). Includes examples, models, and resources. 
  • Quality Improvement Toolkit: The Institute for Healthcare Improvement’s toolkit provides downloadable tools that can be used when implementing quality improvement processes. You will need to create a free registration to access these tools.
  • Quality Improvement in Primary Care: Health Resources and Services Administration provides a breakdown of quality improvement and the importance of implementing a process framework in your clinical setting.