Quality Improvement

Culture of Improvement

Staff Training and Resources for Enhancing Patient Care

Healthcare professionals work every day to provide the highest quality of care for their patients. By cultivating a culture of improvement at your facility, you can enhance patient experiences and outcomes. 

Quality improvement (QI) is an ongoing process that requires staff training, resources and a commitment to continuously work toward enhancing patient care. Your team should work together to build a framework with a detailed, measurable process.

  1. Identify areas of improvement: review patient population and practice operations to identify challenges
  2. Develop measurable reports: identify characteristics of the process that can be measured, analyzed, improved and controlled
  3. Create a plan: ensure your team understands how data is entered, what data is available and how to run a report from your system
  4. Implement the plan: follow the process you’ve created and document results
  5. Observe the outcomes: review data tracked to identify successes and challenges
  6. Act on what you learned: optimize your process based on the results of your findings

In addition to enhancing patient experiences and outcomes, quality improvement processes reduce the per capita cost of care and improves provider experience. Well-Ahead can help you apply the QI framework above to several interventions that lead to improvements in chronic disease outcomes.

Blood Pressure Monitoring Programs

Utilizing a Blood Pressure Monitoring (BPM) program can help you accurately diagnose hypertension, establish the most effective treatment, and provide your patient with the tools needed to control their blood pressure.

Building Data Dashboards

Implementing data dashboards in your healthcare facility can allow your facility to provide an in-depth report of performance metrics and capture trends in your patients' electronic health records.

Chronic Care Management

Chronic Care Management is a non-face-to-face set of healthcare services, provided to Medicare patients at high-risk of two or more chronic conditions, that work to provide access to care and improve the patients health outcomes.

Medication Therapy Management

Medication Therapy Management is a patient-centered and collaborative set of services that focus on improving health outcomes for patients by improving collaboration among pharmacists and healthcare teams.

Patient-Centered Medical Home

By transforming how primary care is organized and delivered, Patient-Centered Medical Home (PCMH) provides healthcare that is relationship-based with a focus towards the patient healthcare needs. Becoming a certified PCMH Facilitator can transform how your facility delivers healthcare and treatment plans to your patients.

Population Health Cohort

The Population Health Cohort is an exclusive collaborative quality improvement opportunity which supports the implementation of strategies aimed at improving population health within a primary care setting, with a specific focus on chronic disease related outcomes. It gives Louisiana providers and their facilities the opportunity to have hands-on assistance in implementing evidence-based practices that can improve their quality of care and their patients’ health outcomes.

Screening, Testing and Referral

Protocols for early detection of high blood pressure and referral to evidence-based programs should be a standard of care in all clinical settings. Well-Ahead supports care teams in implementing systems to identify residents at increased risk for heart disease and refer them to evidence-based programs.

Team-Based Care

Team-based care is a model of collaborative healthcare delivery that empowers patients and providers to achieve high-quality care. Implementing team-based care improves clinical outcomes, support for complex patients, patient access and experience, and staff experience and retention.


Well-Ahead is fueling innovation in rural health. We’ve partnered with TexLA Telehealth Resource Center to support the expansion of telehealth capacity—including effective delivery of services, efficiency, sustainability and patient satisfaction—in our rural communities.


  • The Basics of Quality Improvement: The American Academy of Family Physicians (AAFP) provides the basics of quality improvement and the benefits of implementing processes within your clinical setting.
  • Implementing Process Improvement: The Agency for Healthcare Research and Quality (AHRQ) provides steps on how to implement quality improvement at your clinic and includes links to common quality improvement models.
  • How to Approach Quality Improvement?: The Agency for Healthcare Research and Quality (AHRQ) provides a comprehensive overview of quality improvement compiled and published by the US Health and Human Services Health Resources and Services Administration (HRSA). Includes examples, models, and resources. 
  • Quality Improvement Toolkit: The Institute for Healthcare Improvement’s toolkit provides downloadable tools that can be used when implementing quality improvement processes. You will need to create a free registration to access these tools.
  • The Importance of Quality Improvement: Health Resources and Services Administration provides a breakdown of quality improvement and the importance of implementing a process framework in your clinical setting.