Collaborative Healthcare for Patients and Providers
Team-based care is a model of collaborative healthcare delivery that empowers patients and providers to achieve high-quality care. Implementing team-based care improves clinical outcomes, support for complex patients, patient access and experience, and staff experience and retention.
Implementing team-based care strategies can:
Improve clinical outcomes
Improve support for complex patients
Reduce staff burnout
Enhance patient access and experience
How is Team-Based Care Achieved?
Team-based care can be achieved through incorporating the patient as part of the healthcare team, by integrating their healthcare needs and engaging them in their healthcare plan. Below are additional ways you can implement team-based care effectively at your facility.
Leadership Support
Provide continuous leadership support
Allocate resources for both team members and the patient
Encourage all team members to have a voice
Implement Team Training
Build team support
Ensure that everyone understands the goals, strategies and tasks
Build trust and communication
Enable staff to work independently
Data-Driven Quality Improvement Strategy
Establish and monitor metrics to evaluate improvement efforts and outcomes
Ensure the quality improvement strategy includes feedback from patients, families, providers and care team members
Clearly Define Your Teams
Identify what a team looks like within each system
Determine how many patients each team can manage
Design workflows to identify which team member is responsible for which task
Empanelment
Assign patients to providers and teams to achieve a balanced patient load. This includes communication with the patient about who is part of their care team
Use data and QI to proactively contact, educate and track patients to identify care gaps, risk, community and family needs
Continuous Implementation and Improvement
Gradual approach to implementation. Be advised it takes time to fully function as a team
Continue to assess ways to optimize the model, including changing patient flow within the clinic, updating workspaces and improving communication management between team members
