WellSpot Benchmarks for Healthcare Facilities

Healthy Habits to Build a Healthy Community

Healthy Employees Improve Your Healthcare Facility’s Bottom Line

Because healthcare facilities touch the lives of so many people across a broad cross-section of the local community, they are in a unique position to make a significant impact on improving healthy behaviors. 

By implementing changes to improve the health of your employees through our WellSpot Designation program, organizations are equipped to play a role in positively impacting the health of the community. We support you by providing the resources and tools you need to encourage healthy habits like physical activity, healthy eating, stress management and quitting tobacco. Not only do these activities improve the health of staff and patients, they also improve the health of the healthcare facility through decreased costs, improved employee productivity and reduced absenteeism. 

Healthcare facilities that meet certain benchmarks can be designated as a Level 1, 2 or 3 WellSpot, with Level 1 being the highest.

Level 3

  • Tobacco-free policy
  • Patient education
  • Two additional benchmarks of choice

Level 2

  • Tobacco-free policy
  • Patient education
  • Five additional benchmarks of choice

Level 1

  • Tobacco-free policy
  • All benchmarks met
WellSpot Benchmarks for a Healthier Healthcare Facility

Guidelines for Healthy Changes in Healthcare Facilities

Well-Ahead is here to help your healthcare facility be a leader by becoming a WellSpot. When you implement these evidence-based benchmarks, you will improve the health of your staff and patients and move Louisiana’s health forward!

You can register to become a WellSpot. Take the assessment to begin.

By implementing a Tobacco-Free Policy you can reduce exposure to smoke and the danger it presents to your employees, patients and visitors. 

A Tobacco-Free Policy prohibits the use of all forms of tobacco products on your healthcare facility’s property, including parking lots and company vehicles. For properties that are leased, the policy must cover 25 feet from each entry point of the facility.

Required Documentation:
Copy of policy.

By providing your employees with the tools they need to geaux tobacco-free, you are helping communities across the state take a major step forward towards a healthier Louisiana. 

Tobacco cessation is a preventive service, and federal guidance suggests the following coverage:

  • Four sessions of individual, group and phone counseling
  • 90 days of all FDA-approved smoking cessation medications
  • Two quit attempts per year
  • No prior authorization for treatments
  • No cost-sharing

Research has shown that most smokers benefit from using counseling, medications and social support to help quit. To meet this benchmark, you are required, at a minimum, to provide coverage for counseling and smoking cessation medications.

Required Documentation:
Copy of health plan benefits or health plan promotional materials.

By promoting free cessation services to your employees, you are doing your part to help fight the leading cause of preventable death and the source of many chronic diseases and conditions that cause long-term suffering.

You can promote your own in-house cessation programs (if applicable) or the Louisiana Tobacco Quitline. The Quitline is a free cessation resource that links individuals who want to quit using tobacco with trained specialists through phone counseling, web support or both.

Required Documentation:
Written description or pictures of ways in which the LA Tobacco Quitline or other service is promoted to employees.

Federal law requires employers to provide breastfeeding employees with time and a space to express milk. Implementing this benchmark enables you to comply with this law. It can also lead to savings through the retention of your valued employees, reduction of sick time taken and lower healthcare and insurance costs. 

Even better, providing lactation accommodations in the workplace doesn’t require many resources to implement. Employees simply need reasonable break times, a private space and employer support.

Required Documentation:
Well-Ahead will verify this benchmark is met with the Louisiana Breastfeeding Coalition.

A worksite wellness program is an employee-centered approach to improving health outcomes, healthy behaviors, productivity and morale in the workplace. Offering wellness activities can provide employees with the opportunity to improve their health, reduce their risk of chronic disease and lower their healthcare costs. For employers, that can mean increased productivity and profit. Worksite wellness programs can also be implemented at little to no cost while creating an environment that helps move Louisiana’s health forward. 

Beginning Implementation starts with management support, designating a program coordinator and completing an employee assessment.

Required Documentation:
Letter from management indicating support for a worksite wellness program. Name of the designated staff person to lead the program. Brief description of worksite/employee assessments planned, in progress, or completed.

Once the employee assessment phase has been completed, you can then move onto the second worksite wellness benchmark for WellSpot designation—Partial Implementation. At this stage, the assessment results will be used to develop a work plan of activities or programs to encourage healthy behaviors surrounding physical activity, nutrition, tobacco cessation and mental health.

Required Documentation:
Copy of wellness work plan or calendar of events specific to the organization, reflective of assessment results and including activity descriptions related to physical activity, nutrition, tobacco cessation and mental health.

Once you have developed a worksite wellness plan, continue to encourage and motivate your employees as you implement the plan. To meet the full implementation benchmark, perform an assessment after one year to evaluate the impact of the program.

Required Documentation:
Description of how annual program evaluation was conducted or copy of annual evaluation results.

5-2-1-0 is a simple message that encourages healthy eating and physical activity. It recommends the following for each day: 

5 or more fruits and vegetables

2 hours or less on recreational screen time

1 hour or more of physical activity

0 soda and sweetened drinks (more water and low-fat milk).

This WellSpot benchmark is a way for you to help your employees make positive changes to improve their health and decrease their risk for chronic diseases including diabetes and obesity. 

There are a number of ways you can promote the 5-2-1-0 message:

  • Share the message at a staff meeting.
  • Share the message in a newsletter or email update.
  • Add the message to employee check stub envelopes.
  • Add the message to your cafeteria menus.
  • Promote the message on social media platforms.
  • Display a 5-2-1-0 poster in the employee break room.
Required Documentation:
Written description or pictures of at least two ways in which the 5-2-1-0 Let’s Go! Healthy Workplaces message is promoted to employees.

Healthy snacking is essential to promoting wellness and providing the best nutrients for health, energy and productivity. With more than 36% of Louisiana residents considered obese, accessibility to nutritious snack options that are low in calories, fat, sugar and sodium can change the way your employees, patients and visitors snack and help improve their overall health.

You can make the healthy choice the easy choice when it comes to selecting snacks and beverages for vending machines at your facility. 

In order to meet this benchmark, at least 50% of snacks and beverages you provide to employees (including each vending machine) must meet one of the approved healthy vending guidelines provided at these links:

Required Documentation:
Inventory of vending machine or snack options from vendor (with nutritional information if available) or picture of vending machine (if nutritional information is posted on the machine).

By promoting self-assessment tools, you can help your employees better understand their health and reduce the risk diabetes and heart disease. As a result, your employees will miss less work due to illness or hospitalization and have lower healthcare costs. 

According to the Centers for Disease Control and Prevention, approximately 108 million Americans have high blood pressure and more than 30 million Americans have diabetes. Encourage your employees to take the self-assessments to have a better understanding of their health.

Please note that these evidence-based self-assessments have been developed by national partners and should not be used in place of a visit to a healthcare provider.

Self-Assessment Tools for Heart Health:

My Life Check by American Heart Association

Heart Age Predictor Using BMI by CDC

Sample Communication to Promote Heart Health Self-Assessments 

Self-Assessment Tools for Prediabetes:

Prediabetes Risk Test by CDC, AMA, ADA and Ad Council

Sample Communication to Promote Prediabetes Self-Assessment

Required Documentation:
Written description or pictures of ways in which the self-assessment tools are promoted.

The majority of people’s waking hours are spent at work, and many of those hours are spent in meetings that involve long periods of sitting. This reduces an employee’s concentration, productivity and energy level. By implementing this benchmark, you can create a culture of health through simple changes that help your employees eat well and be physically active during the workday. 

In order to meet this benchmark, your facility must adopt and encourage a nutrition-based policy.

Required Documentation:
Copy of at least one policy that makes healthy food options more accessible.

This benchmark helps your facility improve patient care while also making more cost-effective use of primary healthcare services. By implementing Standard Operating Procedures (SOP) for referrals, facilities are encouraging closer relationships between all levels of the health system so that everyone is on the same page when it comes to providing care. In addition, it is important that SOPs are disseminated and understood by all staff in order to ensure they are followed for the maximum benefit.

Referrals can be made via phone call, fax, e-referral through an Electronic Health Record or by providing the patient with a direct referral.

Required Documentation:
Copy of Standard Operating Procedure and written documentation that SOP was discussed and reviewed with staff at least annually.

Team-based care encourages providers to get their team—and patients—more actively involved in patient care. This approach has shown to improve team collaboration and pride in their work, workflow efficiency and patient satisfaction.

This benchmark guides you through the first step in the process of implementing team-based care – securing a leadership support statement. Once that statement has been signed by your facility’s leadership, it should be distributed throughout the entire organization to acknowledge the shift to a patient-centric culture where everyone works together to care for patients.

Required Documentation:
Copy of signed leadership support statement.

Team-based encourages providers to get their team—and patients—more actively involved in patient care. This approach has shown to improve team collaboration and pride in their work, workflow efficiency and patient satisfaction.

This benchmark guides you through the second step in the process of implementing team-based care – training. Providing annual training to your facility’s practice staff will help them fully understand the principles and benefits of team-based care. This could be through in-person sessions, webinar or conference.

Required Documentation:
Documented training date and attendance sheet and examples of changes made or planned as a result of training

According to the U.S. Office of Minority Health, Culturally and Linguistically Appropriate Services (CLAS) is “a way to improve the quality of services provided to all individuals.” By implementing this benchmark, your facility can help eliminate health inequalities and improve health outcomes for diverse populations in Louisiana. 


To help provide effective, understandable and respectful services at all points of contact with patients, healthcare facilities looking to earn WellSpot designation should implement one of the following practices: 


  • Provision of staff training, sometimes referred to as cultural sensitivity or diversity training
  • Utilization of bilingual providers
  • Utilization of bilingual family members and support staff
  • Utilization of professional medical interpreters
  • Utilization of telephonic interpretation services
  • Provide printed materials in the languages of the facility’s population
  • Assess health literacy of the facility’s patient population
Required Documentation:
Written description documenting adoption of at least one strategy.